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How Do I Access the BibleWorks Trouble-Shooting Options Menu?
Author: KB Admin Reference Number: AA-02849 Views: 7962 Created: 2012-08-05 19:00 Last Updated: 2017-12-26 16:21 0 Rating/ Voters

From time to time, problems arise in the BibleWorks program that may require access to the BibleWorks Trouble-Shooting Options menu:




This menu offers a number of measures that may serve to restore the program to normal operation. How one accesses this menu differs based on three variables:

 

On what version of Windows is BibleWorks running?

Is BibleWorks running on a Mac?
What version of BibleWorks is installed?

 

The following information describes how to access the needed menu under these varying circumstances.  Many of the steps are quite similar, but differences are noted for the different environments. 


Windows 10*

1. Click the Windows Start button to display the Start Menu.

2. Find the icon used to start BibleWorks.

a. It may be an icon/tile on the Start Menu.

b. It may be necessary to click the "All Apps" button at the bottom of the left column and find BibleWorks on that list.

c. If found on the "All Apps" list, you will first encounter the program group folder.  Click it to view the shortcuts listed under it.

3. Press and hold the SHIFT key on your keyboard.  (Keep it down until directed to release it.)

4. Right-click on the BibleWorks icon/tile.

5. From the context menu that display, choose "Run As Administrator"

6. When the User Account Control appears to ask "Do you want to allow this app to make changes to your PC?" click "Yes".

7. When the BibleWorks Trouble-Shooting Options menu appears, release the SHIFT key.

 

Mac OS with the Mac Installer
BibleWorks 9, 10

1. Restart your Mac (clears all BW processes hanging in background).

2. Access the Trouble-Shooting Options menu with the following steps.

a. Open a Finder window. 

b. Click "Applications" in the Favorites section, on the left-hand side of the window.

c. Hold down Shift (and keep it held down) and double-click "BibleWorks.app".

d. Keep holding down Shift until the Trouble-shooting Options window opens.



Windows 8*

1. Open the Windows 8 Apps Menu

2. Find the icon for the BibleWorks program and click once with the right mouse button.

(When the icon is highlighted, a command bar will pop up from the bottom.)

3. Press and hold the SHIFT key on the computer keyboard.

4. Move the mouse pointer over "Run As Administrator" and click once with the left mouse button.  (Keep the SHIFT key held down.)

5. When the User Account Control window appears, choose "Yes" to allow the program to make changes to this computer.

6. When the BibleWorks Trouble-Shooting Options menu appears, release the SHIFT key.

 

*Both Windows 8/8.1 and Windows 10 have a Desktop Mode and a Tablet Mode.  The instructions above apply to Desktop Mode.  Due to the measures required, we have found that they are not practical in Tablet Mode.

 


Windows Vista or Windows 7
BibleWorks 8, 9, 10

1. Hold the SHIFT key on the keyboard

2. Click the Start menu shortcut, or double-click the Windows desktop icon.
3. Find a flashing icon on the Windows Taskbar and click it with the left mouse button, if necessary

(Otherwise, the User Account Control window will open automatically.)

4. Hold the SHIFT key while clicking the CONTINUE button (Vista) or the YES button (Win 7) in the User Account Control window.

 

 

Windows Vista and Windows 7
BibleWorks 7 and previous versions

1. Right-Click the Start menu shortcut or the Windows desktop icon.
2. Choose Run as Administrator
3. Hold the SHIFT key while clicking the CONTINUE button (Vista) or the YES button (Win 7) in the User Account Control window.

 


Windows XP and before

All versions of BibleWorks

1. Press and hold the SHIFT key on the keyboard
2. With the SHIFT key down, do one of the following actions:

 

a. Click the BibleWorks shortcut on the Windows Start menu , or
b. Double-click the BibleWorks icon on the Windows desktop

 

 

 

 

Last Edited: ELM/MC/May 3, 2016