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"Internet_StartInternetLog: Couldn't open log file. Please contact technical support."
Author: R G Reference Number: AA-02914 Views: 5066 Created: 2012-11-29 15:31 Last Updated: 2018-08-15 11:18 0 Rating/ Voters

The most likely reason for the receipt of this error message is that the user has lost "write" permissions to the BibleWorks folder (x:\Program Files\BibleWorks, where x (usually c) is the "My Computer" drive letter).

If possible, however, first attempt to update the BibleWorks Executable "exe" file by following the instructions here:
http://kb.bibleworks.com/index.php?/article/AA-02789
This update may solve the problem.

If this is not possible, to check and reset folder permissions, follow the steps here:
http://kb.bibleworks.com/index.php?/article/AA-02753

In-house BibleWorks Customer Support is no longer available.


Last updated: RG/June 16, 2018