An Error Has Occurred While Running Setup...AA-02838Reports have been received that attempts to install BibleWorks fails, and a message is displayed An error...has occurred while running setup. Please make sure you have finished any previous setup and closed other applications The code that occurs at the ellipsis in the statement above varies, but it always includes the series 0x8002802b, which is preceded by -5009, -5011, or some other related prefix. The result is always the same. No matter how many attempts are made to install the program, the process is stopped short, and this message is displayed.
The error is produced due to an issue with InstallShield, a system used to install BibleWorks and a number of other software programs. The system thinks that another software installation is already in process. A proposed resolution to this problem is to rename the Installshield folder on the computer to which the installation is taking place. Take the following steps: 1. Open the Windows Explorer (a.k.a. My Computer) window.If the above process is successful, and the program installs correctly, the renamed folder may be deleted. Last Update - ELM/Mar 27, 2008 |